Parts Operations NL

Role Details



Work Location:


Reports To:

Senior Parts and Accessories Manager


After-sales department

Headcount No.:


Contract type:

one year contract

Key Results/Accountabilities expected from the role:

  • Collect customer needs and forecast orders, manage the inventory status, and historical sales data on a timely basis to support the Parts Specialists in planning;
  • Communicate with clients to optimize parts policies, operating procedures and order rules; ensure that best policies, procedures and rules are enforced;
  • Monitor the stability of customer orders, analyze the differences between actual orders and forecasts, communicate with customers and take effective measures in a timely manner;
  • Manage Sales Allocation and Pre-allocation of automotive parts based on customer order forecasts, inventory and historical outbound data;
  • Monitor the status of BOs in the region, manage and prioritize in-stock orders and urgent demands; develop optimal inventory allocation schemes;
  • Communicate with customers on payment of overdue orders; cooperate with the finance team to ensure customers payment on time; approve orders with overdue payments if the finance dep. allows;
  • Track order deliveries, provide timely feedbacks to inventory and logistics specialists regarding delays, and resolve late delivery issues in a timely manner;
  • Handle customer order status inquiries and complaints;
  • Coordinate timely for the handling of damaged, over-issued, under-issued and mis-issued orders in a customer-oriented way, coordinate with warehouse and logistic specialists to solve problems on time;
  • Collect needs, feedbacks, and suggestions for operational processes and systems in the region and support process and system optimization;
  • Inform customers within timely communication regarding the status of parts orders;
  • Complete ad hoc tasks assigned.

Experience & Educational background & Expertise:

  • Great analytical and sales skills, fast learner, and solid business process systems knowledge;
  • Experiences in automotive parts and accessories operations;
  • Good knowledge of automotive aftersales market;
  • Excellent command of English, both in writing and speaking; Dutch or Chinese speaking is a plus;
  • An Associates or Bachelor's Degree or equivalent combination of experience and education.

Job Type: Full-time

Thank you for your application, we will get back to you as soon as possible.

Choose file
Allowed file types are doc, docx and pdf. The maximum file size is 5 MB.
* This field is required.